For cancellation of refundable reservations, please inform us at least 48 hours prior to check-in (local time) to avoid any cancellation charges. To change or cancel a reservation for online reservations, please retrieve your reservation here.
Reservations, designated as non-refundable at the time of booking, remain non-refundable regardless of circumstances.
If you have made a reservation with our reservation office directly, please contact our team for all change or cancellation requests.
Should your plans change, you can cancel your reservation that is subject to cancellation policies upon your time of booking. Please note that cancellation of a reservation may be subject to a full cancellation charge. For further assistance, please contact us directly.
A refundable incidental deposit of S$50nett per night (cash / credit card – Visa, Master, Amex) is required upon check-in.
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All “”From”” rates are indicative of lowest available rate and rates may fluctuate.
A pre-authorization payment will be applied to your credit or debit card used to guarantee your room reservation. Please present the same credit card used to guarantee your booking during check-in or making payment at our hotel.
Full payment will be charged upon checking-in, except if stated in the terms and conditions of your reservation.
The following payment types are generally accepted at our front desk:
You must be 18 years of age with a valid official identification to check-in.
Our standard check-in time is after 2:00pm and check-out time is 12:00pm(Local Time)
Please note that late check-out and early check-in requests are subject to room availability upon arrival.
All requests are subject to availability. Please be rest assured that we will do our best to accommodate your request, should it be available.
Our hotel is a non-smoking property thus smoking is strictly not allowed in our hotel rooms. Please approach our Receptionist for directions to the nearest designated smoking areas.
Yes, we do have limited wheelchair accessible rooms that are subject to availability. Please contact us directly arrange to make advance arrangements.
We provide complimentary baby cot for infants aged 2 years old and below in Superior, Deluxe and Triple room categories. Advance request is required and subject to availability.
Yes, one unit of international adaptor is available in-room.
All rooms come with standing shower.
Yes, connecting room is available in our Superior Twin room category and both rooms come with 2 single beds.
We do not provide extra rollaway beds in the hotel. If you are a family of 3 or 4 (with children older than toddler age), extra bedding is available in our Triple Rooms and Family Rooms.
In Singapore, the power plugs and sockets are of type G. The standard voltage is between 220-240V and the standard frequency is 50 Hz.
We will be happy to keep your luggage at the hotel for free before check-in or after check-out on the same day. Please contact our Reception at the lobby for details and arrangement.
If you’ve left behind a personal item, please email us for assistance.
A limited Room Service menu is available in the hotel from 8am to 8pm, and there are also plenty of food options within walking distance from the hotel.
Buffet breakfast is served at 700 Cafe (level 2) from 7.00am – 10.00am daily.
Our restaurant is currently not halal-certified.
Yes, tap water in Singapore is safe for drinking without further filtration of boiling.
Vending machines are available on level 1 for snacks and drinks.
We love dogs and pets but unfortunately we do not allow them in the hotel.
Changi Airport shuttle temporarily suspended until further notice. (https://www.changiairport.com/en/airport-guide/transport/shuttle-services.html)
Car park is available at the following rates : Monday to Sunday & Public Holiday 1st half hour entry at $3.50, subsequent 30 mins or part thereof $3.00; all rates are subject to prevailing GST. Please note our carpark has a maximum clearance height of 4.5 metres and is subject to availability. In the event of overwhelming demand for carpark space, you are advised to park in the adjacent buildings such as the Golden Mile Complex and Golden Mile Tower.
Hotel Traveltine is located within 5 minutes walking distance from Nicoll Highway (Circle Line – CC 5)